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And if is safe, real or a fake casino game website. Players complaints and feedback are also reviewed. This review will examine the features, offerings, policies and everything else relating to the Planet 7 Casino, in other to provide the information to help you decide if Planet 7 is a better place worth escaping to.
Planet 7 Casino is an online gaming platform. This means that the Casino is primarily for entertainment value, and no deposit is necessary or required to play the Casino.
While you may play the Planet 7 Casino games without betting money, you can also place bets on games and have the chance of winning huge prizes.
Planet 7 Casino came into the gaming world around They are owned and operated by the Ace Revenue Group, which is a subsidiary of Virtual Casino Group VCG.
The website is available only in English Language; it is pretty standard with a sleek red and black colour scheme, and navigation within it is easy.
Signing up is a simple process that involves keying your information into the text fields requiring them. When signing up, you might have to send a copy of your ID and a utility bill for establishing your address.
Planet 7 Casino is legit, not a scam. First, this section will answer whether Planet 7 is legit or a scam. Secondly, we will examine if Planet 7 is safe.
Visit the Planet 7 Casino HERE. A valid gaming license means the company is legitimate, and the jurisdiction it is obtained tells if the company is properly regulated.
In this regard, Planet 7 is licensed to conduct gaming operations through the jurisdiction of Costa Rica.
While any business that has a valid license should automatically be considered legit, gambling licensing in Costa Rica does not breed much confidence.
Costa Rica has no gambling laws that set strict requirements for casino owners; instead casinos are allowed to develop freely and independently.
I cannot get a answer on when I will get paid. They keep giving me the runaround. I think this casino is a scam. Please help. I have been waiting on a withdraw since may they keep giving me the run around, asking to reverify information 3 and 4 times.
After giving all the information numerous times still nothing. I have playing at Planet7 since March. I am afraid that this casino is a scam.
How can I get my money? How do i get my winnings? Then they started telling me a PHONY STORY about a policy and procedures violation.
Weird thing about that was they were always willing to accept all my hundreds of dollars in deposits! Next, they disconnected me from their casino.
I never cashed out any money from any of them. I urge everyone to NEVER GAMBLE AT PLANET7 ONLINE CASINO!!! I am so disgusted with them.
They need to be shut down, all the way down. I lost a lot of money trying to win and then when I do they take it all from me.
Is there anything we can do other than just not play at this casino? Something has to do something! I am having a hard time receiving the money I won at planet 7.
My payout was approved on September 4th. Their policy states payment will be sent within 7 business days after approval. They keep giving me the run-around or keep telling me it will take longer.
I had this same problem with my first withdrawal last year in September. They never answer the phones. The only way you can contact them is through chat.
So many people are having this same problem with them. I later found out this casino was blacklisted. I have screenshots of the chat conversations I had for proof.
This casino is a fraud and need to be shut down. I received my payout check 2 months ago and it has not yet been paid. I hit a jackpot of in feb. As of today.
Still no payouts. I filed verfaction forms and was informed they have all proper forms. Im allowed payouts in payments of They have approved about and the rest still pending.
Ive called several times. Cant get a straight answer. Have texed live agent every week. They inform me. All my approved amounts will be paid.
I just want my money. Need ur advise. Help please. Same issues as everybody here. This is November 4 and they continue to say it is in finance and waiting for a processor to send it.
I am now pretty discouraged about getting paid at all. I have sent in all documents and they have confirmed them all. I have all chat transcripts and screenshots to prove each withdraw request, approval, as well as terms and conditions.
Cashed out over two weeks been contacting every other day with my ref number etc.. Log on and they put all the winnings back in so cashed out again.
But it one time have I had an email response n live chat seems to be getting no where. Can I get an attorney to resolve this matter.
I signed up to Planet7oz casino last month and claimed a welcome bonus. I decided to cut my losses and continue playing on. I contacted live support and was notified my access to the casino had been revoked at their discretion without any explanation as to why and the person immediately left the chat.
I tried again with 3 more customer support people and was met with the same automated message and immediate termination of chat. I had not done anything wrong, nor have I had my money reimbursed.
I have sent Planet7Oz multiple emails over the last 3 weeks, in regards to cashing out, having my documents verified and again today in relation to this issue.
Below is an example of the first live chat:. While we take a moment to assign the best agent to assist your needs, can you provide your username and phone number so we can locate your account?
Good Day! Please allow me to check your account, Thank you. The decision is, unfortunately, non-reversible. Any casino account can be closed based solely on our discretion as part of our policies to ensure game fairness, the safekeeping of company assets, and our third-party processors.
Your understanding is appreciated. I made a fair deposit with bonus. I played for a few days on and off. I followed through with emailing all of the requested identification verification documents that Planet 7 requested.
After 1 week, I still had not heard anything. Reached out to the casino via live chat. They informed me they still needed another copy of my credit card, even though they failed to inform me on their own.
I sent the document again. One month passed, not another word. I reached out again via live chat. They tell me the withdrawal has been sent to another department and that anyone at live chat would not be able to help me at tghis point.
They gave me an email address to try to follow up with the process. So far I have emailed this address 4 times, with absolutely no response.
I did play that but after my play throuh had been played. Continually tell me they have received all documentation for withdrawing funds, when I make inquiries, I am told they do not have my documents, and i have sent them to the wrong email address, I then send again and another person on live chat tells me the other email is incorrect, I am constantly being played.
Each time, after about a week or so, the withdrawals reappear in my balance. File Planet 7 Casino complaint. Statistics of Planet 7 Casino in the category Gambling 2 total complaints.
Complaints timeline Filter by: All complaints New complaints Resolved complaints. The casino wont pay me. You can see the latest updates to Planet 7 casino's terms and conditions here.
To find out how our bonus ratings are calculated see Bonus Rating System. Planet 7 Casino used to be very good at getting back to us about these payout complaints but in the past year have stopped communicating with us completely.
Planet 7 Casino Review in - Our Unbiased Opinion of Game variety is great with over games to choose from including live dealer games, slots, roulette and blackjack, video poker, and all your other traditional casino game favorites.
Established in , Planet 7 Casino has been around in the online gaming market for quite some time. Planet7 is known for its a wide range of slots from Real Time Gaming, and the fact that it offers with plenty of chances to claim bonuses on an ongoing basis.
Planet 7 Oz Casino Review - Claim a Huge Bonus to Black points: 74 2 for this casino. Delayed payment - refund. Player asked for a refund 1 month prior to this complaint, he has never received it and there was no further development in this case.
Black points: 30 1 for this casino. Casino asked for a phone verification, the next day they asked for it again. Player confirmed that he got verified via a phone call, but to his surprise, when he made inquiry about his withdrawal status, he was asked once again for the verification documents.
No further information on this case. Black points: 18 1 for this casino. Account linked to ex-wife household, winnings canceled. Player complained he won some money but after he asked for a withdrawal the casino refused to pay the winning because the player's ex-wife was a member.
The casino told to the player they would pay him half of the winnings as a gesture of a good will and ban the ex-wife from the site.
However, later the two players accounts were linked together and again the payout was refused, no more update since then, no reply.
Show 2 similiar complaints with 48 black points in total 2 for this casino. Black points: 2 for this casino. Player didn't receive payment, but he was not from a targetted country.
Player was listed as playing from UK, and as such he couldn't play with any free money bonus. Player's withdrawal request was denied, but there was no further information as to why, the promised contact by the finance department never came and the player's attempt for a contact via the live chat was terminated from the casino's side.
Complaints on related Prism Casino Unspecified weak relation. The multiple withdrawals were still not paid after a period of six months and the responses from the casino were not helpful at all.
The representative claimed the situation was complicated because of the number of the payments, there were six of them. From the four responses from the casino, neither one provided a relevant reason or resolution to this complaint.
Therefore, it remained unresolved. The player's payout was approved but he still didn't receive it. Three months after the player's payout was approved, the player still had not received their check and had no information regarding whether the casino planned to pay out their winning or not.
The player's payment was extremely delayed while the casino stopped communicating with them. Extremely delayed multiple withdrawal requests.
Likely paid. The player had a few delayed withdrawal requests when the casino responded to her complaint.
They started to sending her the winnings but we're not sure if she received all of them because the complaint remained unresolved. Black points: 19 1 for this casino.
Delayed payment to the player from the USA and the casino used the payment processor as an excuse. In this case, the casino was in touch with the player and communicated the whole time, regarding this payment.
We consider this delayed payment most likely paid. The reason for this was unclear and there was no further information from the player nor the casino, so the outcome of this situation is unclear.
Slow jackpot cashout with very low monthly payment installments. The player was understandably not satisfied, as it would take more than a year for him to be fully paid.
Show 4 similiar complaints with black points in total 3 for this casino. The casino took the player's winnings and closed her account without an explanation.
The player, Fungirl, requested two withdrawals which she still hasn't received. All her documents that she sent for verification were approved so she didn't understand why the casino closed her account.
There is no further update on this case since the casino never responded to her complaint. The player was accused of breaking the bonus rules.
The casino tried to contact them via phone to resolve the issue but wasn't able to do so. The player was accused of braking bonus rules by playing different games that were allowed and the casino refused to pay them their winnings.
The player claimed that some games were blocked for them and later on, they were able to play them so they thought they had fulfilled the wagering requirements.
The casino then tried to resolve the complaint but they were not able to contact the player via phone.
There is no further update available ever since. Complaints on related Wild Vegas Casino Unspecified weak relation. The player was waiting for a payment for more than 60 days, no response from the casino.
The player requested a withdrawal in September. No one contacted him, the casino was simply ignoring his complaint. In this case, we have no clue whether the player has a chance to get his winnings or not.
Another complaint about having had to wait for a payment for 60 days. The casino responded and the payment was approved, the player would get the payment soon.
After this, we didn't hear from the player about confirming that he had received it. We consider this payment likely to have been paid.
Player's self-exclusion request was ignored. The player 'charrold87' asked the casino operator for a self-exclusion, but his request had not been carried out and the player was still able to use the service.
The casino decided not to cooperate in order to resolve the player's public complaint and there were no further updates since then.
Complaints on related Slots of Vegas Casino Unspecified weak relation. Black points: 14 for this casino. Extremely long withdrawal process while the case had been under the investigation.
Later on, they were informed that the payment was on hold and the account is under the investigation. Almost three weeks passed and the case was still investigated without any update and remains unresolved.
Black points: 8 for this casino. Player requested two withdrawals that became delayed and later on, lost. The casino representative promised someone would look into this problem.
The player requested a withdrawal via express wire transfer and then they requested another one via regular wire transfer. They both became delayed and later on, lost.
The casino representative told the player someone would look into the case but ever since then, no update was provided to them.
Extremely long withdrawal process without a relevant reason. After the player contacted the customer support, they told them to wait a few more days.
When the casino replied to this complaint, they told the player that they would get back to them soon, but that never happened.
The payment never came and the case remains unresolved. Extremely long withdrawal process even though the account was already verified. The player requested a withdrawal and the account was verified.
The casino used the same rhetoric that they were missing the documents. The player said they sent them five times already and became angry because of the way that the casino responded.
There is no final answer whether the player received the payment or not and the case is still unresolved.
Extremely delayed withdrawal process due to an unknown reason. The player requested a withdrawal but it was delayed due to an unknown reason.
There's no further information available on whether the player received her winnings or not. The complaint remained unsolved.
Show 4 similiar complaints with black points in total 21 for this casino. The player received a bigger half of the amount requested but waited a long time for the rest of the money.
The player requested three payment withdrawals. The player hoped to receive the rest of the winnings, too. There is no update on this case.
Extremely long and misleading withdrawal process. The customer support representatives told them on multiple occasions that they have sent the payment to them via three different payment methods, Neteller, bank wire and check.
The player still didn't receive it. They still haven't received the payment and this case is still unresolved. The player experienced difficulties with the payout because of having only one payment method as an option for the withdrawal.
They provided the complaint with an email correspondence with the casino where they gave them just one choice of payment method. The player was unable to do that as they had no access to such a bank.
The casino never gave a proper response to the complaint but the last message from the casino said they will do an exception and send the payment via bitcoin in 72 hours.
We consider this likely paid. Extremely long withdrawal process due to repeated requests of document for verification.
When the player contacted the support team, he received different excuses every time. Five different agents ensured him that they received all the documents needed for verification but later on, he was asked to send them again.
So he sent them for the sixth time and the finance team representative told him that he should receive his check that week.
He would receive them in six payment installments. Extremely long withdrawal process while the player received a bigger half of the payout after quite some time and had waited to receive the rest of the money.
The support team emailed with the player back and forth about the documents for verification being received and then not being received. There is no further response from the casino but we believe that the winnings were likely paid.
After a long withdrawal process, the player received smaller half of his payout. He has been waiting to receive the rest of the money.
The player, Stuart, requested five withdrawals. The customer support told him to wait a little longer because they've changed the payment method from checks to wire transfer because they no longer are sending checks to the UK.
The finance department kept checking on whether he had received the payment or not so we believe the winnings were likely paid. The player requested a withdrawal, sent documents for their account verification but 10 weeks later, they still haven't received the winnings.
The casino confirmed receiving the documents but another 6 weeks passed ever since then and still, no money arrived.
No other update is available and the complaint remains unresolved. Show 7 similiar complaints with black points in total 7 for this casino.
The account was closed and the payment was put on hold due to the account being audited. Later on, when she tried to log into her account, it was blocked.
After she contacted the support team, they informed her that her account had been audited and she'd be contacted as soon as it gets resolved.
There is no further information on this case. Black points: 85 2 for this casino. Player's funds were confiscated due to accusations of playing with mixed funds.
Black points: 31 1 for this casino. Player was accused of accepting and playing with more than one bonus. The player was denied of their bonus winnings because the casino claimed that they accepted and played with two bonuses.
No update is available ever since. Show 2 similiar complaints with black points in total 3 for this casino. Black points: 3 1 for this casino.
The player from Switzerland is struggling to withdraw his bonus winnings. Complaints on related Cool Cat Casino Unspecified weak relation.
Black points: 21 for this casino. Player's account got closed and their winnings were confiscated. After the player requested withdrawal, their account got closed without an explanation from the casino.
After a very long withdrawal process, the player received one withdrawal requested and had been waiting for the second one to hopefully arrive. The player, Michelle from the USA, requested two withdrawals and a few months later, received the first one.
She had waited and begged the casino to pay her on time as they promised, but the process took way much longer than expected.
The casino sent Michelle an email about her receiving the last withdrawal in a few days. There is no update on whether Michelle did or didn't receive her second withdrawal.
Extremely delayed payments and some of them were paid in a different amount than expected. The casino, later on, contacted the player and informed them that the next and last payment should've arrived soon.
However, they received the previous payment with the delay, this one was likely to be paid with delay as well. There is no further update about this case.
Extremely long withdrawal process of multiple payments and so far only one of them was received. The player was waiting to receive the rest of their money but like the previous withdrawal process, this one could be very long too.
There is no update if the player received the rest of the winning. Delayed payout process where the player received all checks she requested but never confirmed if they cleared or not.
The player had 3 pending withdrawals in check form and they were all delayed. Later on, the player confirmed that she received all three checks but she never confirmed that they cleared.
We believe that the player received her money at last. Very long withdrawal process where the player received three of their four payments.
The player requested four withdrawals, checked with the casino if the verified documents were up to date, and was informed that everything was good to go.
After not receiving the payment, the player contacted the customer support where they were asked to send documents for verification.
Later on, the player received three out of the four payments and waited for the last one to arrive. We believe that the winning was likely paid.
Delayed payment for over two months and the documents were sent for verification for about 10 times. The player, Lynda from the UK, requested two withdrawals.
She received an email from the casino that stated since she lived in the U. When she asked what did the Manager Approval mean, she received no answer.
Later on, she received an email that informed her about the bank wire transfer being sent to her. Unfortunately, no payments ever arrived.
The player waited way too long for the payments to process and didn't agree about the extra charges for fees and chargebacks.
Rita was also informed by her VIP manager that there would be more of chargebacks in the next payouts.
Rita strongly disagreed and couldn't understand why would she be charged some fees again. There is no new information about this case. The player was very frustrated due to an extremely long withdrawal process of his winning that was split into payment installments.
The player, Mr. The player was not excited about that information because he believed that the whole process would take way too long, about nine months.
Bossman did receive his first payment so we highly believe that he did receive the rest of his money.